IS EVERYTHING READILY AVAILABLE?

Mary Mahoney functions simultaneously as a store and as a showroom. While we have many patterns to view and mix and match with many of our items are made to order. While we will make every effort to fulfill your request in a timely manner, should you need your order processed more quickly or if you would like to inquire about the availability of an item please feel free to contact us.

WHICH SHIPPING OPTIONS DO YOU OFFER?

You have the option to select ground, second-day or overnight delivery when placing your order. An invoice of the purchased items can be sent electronically or included with the item upon request.

HOW QUICKLY DO YOU SHIP?

In-stock items generally ship within 1 and 5 business days of order, unless a more expeditious shipping option is selected. Orders received before 12:00 p.m. Eastern Time will be processed that day. Orders received after 12:00 p.m. EST will be processed the next business day. Please note that orders are not processed over the weekends or on holidays.

WHAT ARE YOUR SHIPPING FEES?

Charges show below are based on the total value of merchandise shipped to each address. These rates apply to shipping within continental U.S. Order Value Shipping Fee $0.00 - $100.00 $12.00 $100.01 - $250.00 $18.00 $250.01 - $500.00 $25.00 $500.01 - $1,000.00 $35.00 $1,000.01 - $1,500.00 $48.00 $1,500.01 and over Complimentary

DO YOU OFFER LOCAL DELIVERY & STORE PICKUP IN PALM BEACH?

Yes. Mary Mahoney is happy to deliver to residences on Palm Beach Island free of charge during a mutually agreed upon time frame. Orders may also be picked up at our store at 336 Worth Avenue during business hours.

DO YOU OFFER EXPEDITED DELIVERY?

Yes, for an additional fee, in stock orders placed before 1PM Eastern Time can be shipped via UPS Next Day Air to arrive the following business day or UPS 2nd Day Air to arrive within two business days. For orders placed after 1 PM Eastern Time, please add one additional business day. Please note that all orders over $2,500 will require a signature for delivery unless pre-arrangements have been made.

DO YOU SHIP WORLDWIDE?

While we try to ship to as many countries as possible there are a few countries we are unable to ship to. Should your shipping destination be in our approve checkout destinations, shipping fees will be calculated upon checkout. Should you have a specific international shipping inquiry please feel free to email us web@marymahoneyshop.com or call us at +1 (561) 655 8288.

WHO IS RESPONSIBLE TO DUTIES AND TAXES FOR INTERNATIONAL ORDERS?

For all shipments sent to international destinations, any duties and taxes will be the responsibility of the recipient.

WHAT IS YOUR RETURN POLICY?

Please see the return policy for all shipping return claims.

HOW DO I PROCESS A DAMAGE CLAIM?

Should you unfortunately receive and item that is damaged, defective or incorrectly shipped please contact us within 48 hours so that we may process your claim and provide you with a solution.

WHAT IS YOUR RETURN POLICY?

Our return policy is store credit only. Returns will be accepted within 14 days of receipt of merchandise in its original packaging and condition. Mary Mahoney reserves the right to deny any return not pre-approved or properly packaged and damaged upon arrival.

ARE THERE EXCEPTIONS TO YOUR RETURN POLICY?

Yes. We do not accept returns or exchanges on special orders, customized items gift cards and perishables. Such items are non-returnable, non-cancellable and non-refundable.

HOW CAN I INITIATE A RETURN?

All returns must be pre-approved. To initiate a return authorization please call us at 561-655-8288 or email us at web@marymahoneyshop.com.

HOW MUST I SHIP AN ITEM I WISH TO RETURN?

To be eligible for a return, your item must be sent back in original condition in original packaging and boxed with sufficient packaging materials to prohibit breakage in transit. Items must be insured for full value through the carrier. Please provide the return authorization form, packing slip and/or sales receipt with the item(s) you are returning.

WHAT HAPPENS ONCE THE RETURN IS APPROVED?

Once a return is properly processed and accepted by Mary Mahoney you will receive the value of your return in the form of a store credit that is redeemable in store and online.

HOW DOES THE MARY MAHONEY REGISTRY WORK?

With a Mary Mahoney Registry you will receive notifications for each gift, and accumulate their credit value in a Registry Account. You are welcome to spend that credit on any merchandise from our store at any time.

WHAT IF PRICES CHANGE BEFORE I REDEEM MY REGISTRY CREDIT?

Any items you choose to purchase with you registry credit will be priced at their current selling prices.

HOW CAN I BEST CARE FOR MY DINNERWARE?

Most porcelain items are dishwasher and microwave safe. By hand We recommend hand washing larger pieces, hand painted collections, or items with gold or platinum decoration. Hand-wash your dinnerware using the soft side of a scrub sponge and regular dishwashing liquid. Never use the abrasive side of the sponge, which might scratch or damage the surface of the decoration, especially gold or platinum. In the dishwasher Select a low-temperature program and do not exceed the recommended amount of detergent. Use a non abrasive and non acidic detergent Take care when arranging the items in the dishwasher, chips and cracks occur often at this stage. Open the dishwasher once the wash cycle is over to allow the steam to escape and prevent condensation from forming. Special care for gold or platinum decorated dinnerware Faience pieces or dinnerware collections with metal-based decorations, including gold and platinum, may not be placed in a microwave oven. If your gold or platinum decorated service is not used regularly or if it is stored in a damp room, the gold or platinum may tarnish. The metal may also develop a patina from being rubbed by cutlery. In this case, simply polish it with a soft cloth and a few drops of a solution used for silverware maintenance.

HOW CAN I BEST CARE FOR MY CRYSTAL & GLASS?

By hand Wash your glasses individually using warm water, gentle dish soap, and a non-abrasive sponge or washcloth. After washing, rinse interior of glass first, then tilt glass downwards and rinse under the faucet ending with the foot. In the dishwasher Set your dish washer on a gentle cycle at a maximum temperature of 104°F. Washing at too high a temperature runs the risk of producing a chemical reaction that will stain the crystal and give it a milky appearance. Use gentle dish soap Do not use detergent Decanters Hand wash in warm water with a soft sponge and gentle dish soap. It is best not to leave wine in the decanters and to rinse them immediately after use. Store your decanters without the stopper in place to allow for airing. To absorb any remaining moisture, roll a sheet of paper towel into a loose tube and insert into decanter for about 10 hours. If misting occurs, pour in a handful of coarse salt and a half liter of spirit vinegar. Shake vigorously and rinse several times with warm water.

HOW CAN I BEST CARE FOR MY FLATWARE?

Silver and Stainless Steel Before your first use, hand wash you silver and stainless steel pieces in warm water with gentle dish soap. By hand : Never let your silverware come in contact with bleach Use dish soap that does not contain chlorine Dry promptly to avoid spotting In the Dishwasher : Use traditional, chlorine-free powders and tablets. Do not use liquid or gel products, which often contain chlorine. If you use a water softening product in the dishwasher, avoid washing your silverware during the first cycle. Follow dishwasher instructions concerning the hardness of the water. Water with a high mineral content can be corrosive. Do not wash items manufactured before 1968 in a dishwasher.

HOW CAN I BEST CARE FOR MY TABLE LINENS?

Machine wash max 30°C / 80°F, use delicate or low spin cycle Hang to dry, do not tumble dry Do not use bleach, do not use optical whitening agents Do not dry clean Iron on reverse while damp, max 150°C / 300°F Store linens in a cool, dry, well-ventilated area. Linens stored long term should be wrapped in cotton, muslin or acid-free paper. Please note that due to the handcrafted nature of the printing and embroidery process, variation in print, color and embroidery details may occur Embroidered Linens If the item is embroidered, iron face down on a terry towel. This will allow for a crisp press of the linen without flattening the embroidery work. For items with metallic thread embroidery, wash on the Delicate cycle or wash by hand. Removing Stains To remove difficult stains, soak the stain before washing. If possible, treat when fresh - if they set, stains may become harder to remove.

HOW CAN I BEST CARE FOR MY BED LINENS?

Machine wash max 40°C / 105°F, use delicate or low spin cycle Tumble dry on low heat or hang to dry Iron on reverse while damp, max 150°C / 300°F Do not bleach; do not use optical whitening detergents Please note that due to the handcrafted nature of the printing and embroidery process, variation in print, color and embroidery details may occur

WHAT ABOUT ITALIAN LEATHER TRAYS, PLACEMATS & COASTERS?

Wipe with damp cloth and mild soap Do not rub; use a light circular motion working towards centre of the stain Dry immediately with a soft cloth

DOES MARY MAHONEY WORK WITH THE TRADE?

Mary Mahoney is honored to work with the industry's top Interior Design and Architect Firms. We are here to assist in befitting your client's tableware and home decor needs. To be considered for a Trade Account, please email us at web@marymahoneyshop.com for more information.

Registry FAQ

Registry

Create your Mary Mahoney registry online in just a few clicks or come and visit us at our store on Worth Avenue in Palm Beach. With one link share it with ease to your friends and family with the privacy settings of your choosing.

Our online registry is a credit based system. You will receive notifications for each registry purchase via email, and will accumulate the credit value of these gifts in your Registry Account. Once your are ready to redeem your account, you are free to spend that credit on any items from our store. This helps to reduce returns, odd numbers of items, and multiple shipments arriving while you are busy preparing for your wedding.

Your registry should reflect your personal style and lifestyle preferences. There are truly no rules ! We recommend having a wide assortment of price points for your guests to select from.

You can visit us at our store and we will gladly help you items to your registry or you can add to your registry online using your registry login credentials.

Every time a gift is purchased for you we will send you an email record of the purchase. The email will feature the item or items that have been selected for you and will also include a personal message from the gift giver. All of this information will also be traceable with your thank you note tracker. That way there is nothing to fear if you loose an email. There will always be a trace of the purchases on the thank you note tracker.

It is no problem for a guest to bring a gift to your party. If your guest would prefer to bring a gift they need only visit us at our store or call us. We will work with them to find just the right gift to fit the occasion. Please do note that all Orders placed online will always only be processed as credits to your registry account

Day or night, your guests will be able to shop anytime at www.marymahoneyshop.com

Please note that All online orders will solely be processed as credit onto your registry account. Guests who would like to have a gift sent instead can place their order by phone or by coming into our store.

The privacy setting on your registry is up to you. Our registry inherently has two different privacy settings. It can either be public and searchable or private, in which case it is only accessible to friends and family with whom you have decided to share your registry link.

No. While some of your final selections may be in stock and ready for you to take home, in most cases, we will need to order your selections and have them sent to you. Due to space limitations, we cannot accommodate order pick-ups here in the store and must ask that you provide a shipping address.

Absolutely. You will be able to view all the gifts that have been purchased alongside the names of the purchasers. In addition, you will be able to keep track of your total registry balance.

When you are ready to decide on how to spend your Gift Registry Credit you can shop online with a gift card value of the amount you wish to redeem or simply call and set up a redemption appointment in our store. In order for us to best prepare in store appointments, we ask that you schedule your appointment at least 24 hours in advance. We also suggest you take an inventory of any physical gifts you may have received that will affect your redemption. Please note that prices and availability of items are subject to change without notice.

Please note that while some of your final selections may be in stock and ready for you to take home, in most cases, we will need to order your selections and have them sent to you. Due to space limitations, we cannot accommodate order pick-ups here in the store and must ask that you provide a shipping address.

Whether you choose to use the value of your registry credit to purchase items from your selection, to make a new selection, or to add additional quantities of an item please note that all prices will be based on the current selling price of the items you select.

We strives to ensure that every item on your registry will be available when you need it. However, the ultimate availability of items rests with the manufacturers. Should you receive a Registry Account purchase for an item that the manufacturer can no longer deliver, the value of the letter will be applied to the purchase of a suitable replacement. We regret that a cash refund of the value of the discontinued item is not available.

Each registry purchase has a shipping fee applied to it, that way when it is time to order your gifts, shipping is all taken care of.

If your shipping address is international, we will settle on the shipping charge together. It will be defined based on the value of your items, as well as the quantities and frequencies of shipments.

Any money left over will remain as store credit on your account. The credit has no expiration date and can be used for anything in our store. Unfortunately, we do not issue cash refunds under any circumstances.

Whether you decide to redeem what was gifted or prefer the flexibility to select something new that is entirely up to you. Please feel free to contact our team and we will help you redesign your registry to your liking. Please note that should you choose to use the value of a Gift to make a new selection, all prices will be based on the current selling price of the item you were initially gifted.

Your registry credit has no expiration date!

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Registry FAQ

Registry

Where do I register?

How does the Mary Mahoney registry work?

Are there specific items I should have on my registry?

How to add to my registry?

How will I know when someone purchases a gift from my registry?

What if a guest wants to bring a gift to a party?

How can guests purchase gifts?

Is my registry private?

When I am ready to redeem my registry will gifts be waiting for me at the store?

Will I be able to have a list of all the gifts that have purchased from my registry ?

What do I do when I am ready to redeem my registry?

What if prices change before I redeem my registry credit?

Will my gifts be waiting for me in store when I am ready to redeem?

What if I receive a gift credit for a product that is now discontinued?

Will I have to pay for shipping to have my gifts delivered to me?

What if there is money left in my account after I redeem my gifts finalize my registry?

What if I change my mind and want to redeem different items then what I had registered for ?

How long does my registry credit last ?

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